Close the Interaction Gap

Effectiveness in today’s workplace relies on how well people can pool their talents, resources, and knowledge to achieve results. This book explores the most common causes of interaction gaps and provides practical steps for improving the effectiveness of individuals, groups, and organizations.


There are many books about strategy and performance management but few that connect these with the fundamentals of interaction. Close the Interaction Gap is a practical guide for becoming a high-performing team that can work at all levels of the organization.

Johnathan Becher 
Chief Digital Officer, SAP

I can recommend the book Close the Interaction Gap for any leader in the high-tech industry. From personal experience, I can tell you the ideas and methods shared in the book work. Not only do they make you a more effective leader, but if rolled out to the entire organization, development projects run faster and smoother and it improves your overall profitability

Michael Ritter 
President & CEO, Novatel

It used to be said that 90% of strategy is execution. In today s fast-moving, complex organizations, 90% of execution is interaction. Getting your team pulling in the same direction at the same time is the corporate challenge of the age. Max Isaac and Anton McBurnie are masters at helping organizations identify and close the interaction gaps, applying their real-world experience to knit strategy and implementation together. I’ve applied their methods. They work.

Edward Greenspon 
Former Editor-in-Chief, The Globe and Mail

Meet The Authors

Max Isaac

Max Isaac is the CEO of 3Circle Partners. He brings a depth of knowledge and experience from his career in general management and consulting in North America, England, Europe and Asia.

Max has assisted CEOs and senior leaders within client organizations with the design and implementation of Interaction Planning processes, team based organizational development programs and Lean Six Sigma initiatives.

Prior to moving into the field of organizational development, Max was the CFO for the Retail Division within The Molson’s Organization, where he took a lead role in growing the business to over $1 billion in revenues, doubling its size in four years through acquisitions and internal growth.

Max is the co-author of The Third Circle – Interactions That Drive Results, Setting Teams Up for Success, and A Guide to Team Roles. He is also the contributing author of the Organizational Change sections of Mike George’s books Lean Six Sigma published in May 2002 and Lean Six Sigma for Service published in June 2003. Max is a registered CPA, CA. in Canada. His undergraduate degree was earned at Witwatersrand University, South Africa.

Anton McBurnie

Anton McBurnie has developed a unique international perspective from working in, and consulting to, organizations in Europe, Asia and North America. He has a wealth of experience in the areas of effective leadership, team performance and achieving sustainable results with a specific focus on how the Executive & Senior Teams of an organization drive success in these areas.

Co-author of “Close The Interaction Gap” and “The Third Circle – Interactions That Drive Results”, Anton is a strong communicator who can motivate and bring diverse teams together to achieve a common goal. His current role with 3Circle Partners includes consulting and advising select client organizations, business development and overseeing international growth.

His career has taken him from marketing and brand management positions with Proctor & Gamble in the UK, and Consol Glass in South Africa to general management roles with L’Oreal in France, Hong Kong and Japan. Before moving into consulting, Anton’s previous positions in North America included Managing Director of the Canadian affiliate of Estée Lauder Cosmetics; President of, an Internet start-up; and C.O.O. of Premier Salons International, a 1500 unit retail chain of beauty salons.

Anton earned his MBA from the London Business School and his BSc in Zoology & Psychology from the University of Exeter, England.